Online doesn't replace in-person — it completes it
How the online track builds a common base and makes live time worth it for questions, practice and real scenarios.
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Selected case — 5th Latin American Congress of Open Innovation Cases
Selected case — 5th Latin American Congress of Open Innovation CasesOpen innovation applied to customer enablement at scale
Olos needed to train customers, partners and technical teams on a complex solution — without depending on schedules, rooms and instructors. With Beedoo, knowledge left the in-person meeting and became a structured, certified and repeatable journey.
Before Beedoo
8h per person
Of initial in-person training for each participant, packing basic content into a single long session.
After Beedoo
Hybrid journey
The online track builds a common base. Live sessions are now for questions, practice and real scenarios.
The challenge
How do you scale technical knowledge without losing quality?
In large operations the bottleneck is rarely a lack of content. It's the dependency on people: the expert who has to repeat the same explanation, the group that only moves forward when there's a schedule, the support team absorbing questions that should never reach them.
Olos lived this with customers, partners and employees. The in-person model worked — but it didn't scale, didn't standardize and consumed expert time with the basics.
Before Beedoo
Of initial in-person training for each participant, packing basic content into a single long session.
Enable the whole ecosystem, not just the internal team
Customers, partners and end users need to operate the solution autonomously. If enablement stops at the internal team, adoption stops with it.
What was built
A learning track designed in the order people actually learn
Olos structured the Olos First Certificate inside Beedoo. Four steps, in this sequence — each one solving what the previous one prepared.
Step 01
Short content
Videos and e-books organized in modules, made to be consumed at working pace.
Step 02
Learning track
An online journey that builds a common knowledge base before any meeting.
Step 03
Hands-on assessment
A simulation of the real Olos platform. It validates application, not just content consumption.
Step 04
Live session
Reserved for specific questions, best practices and real day-to-day scenarios.
The shift in approach
Traditional
Concentrated in-person training, schedule-dependent, with a large volume of basic content in a single interaction.
Practiced here
A hybrid, online and scalable track that frees experts to go deeper into real cases.
Why this is open innovation
Olos reinterpreted Beedoo beyond internal enablement: it turned the platform into enablement infrastructure for its own customer ecosystem. The technology evolved from the partner's context — and created a new use case repeatable in any B2B operation.
On video
The partnership told by who built it
A quick recap of how Beedoo and Olos removed basic content from in-person sessions, structured certification inside the platform and turned live meetings into practice space.
Engagement that sustains the journey
The role of gamification in keeping people moving through the track all the way to certification.
Watch on YouTubeHow Beedoo and Olos built the journey
Basic content left the classroom, certification was structured inside the platform and live sessions became practice space.
Watch on YouTubeResults
What changed, measured
357
Users and customers
Trained through the track, inside and outside Olos.
92%
Completion rate
Of the certification among employees.
8h/person → hybrid
Delivery format (before → after Beedoo)
In-person sessions stopped carrying the basics and became deep dives.
When the basics were learned beforehand, live time is worth much more.
Autonomy
Significant drop in basic operational questions. Customers arrive with a consolidated knowledge base.
Efficiency
Lower volume of system support tickets — the technical team goes back to solving technical problems.
Confidence
Teams confident to serve customers and propose solutions, with standardized speech and practice.
Collaboration
RoleRole
More than a project, a partnership
Olos brought the real challenge and the business knowledge. Beedoo brought platform, method and structure to turn that into learning at scale.
Role- Enablement and knowledge management platform.
- Features for tracks, content and adoption tracking.
- Technological and methodological support in designing the journey.
Role- Real business and platform context.
- Technical and operational content.
- Hands-on validation of the enablement model.
Governance
Shared goals, transparency, continuous evolution of the certification and joint validation of the value delivered to the end customer. This way of working took the case to the 5th Latin American Congress of Open Innovation Cases.
Recognition
Case selected for the 5th Latin American Congress of Open Innovation Cases
The Beedoo + Olos partnership was selected among the cases presented at the congress organized by 100 Open Startups, which brings together the most relevant open innovation practices in Latin America.
Explore the congress
Where this repeats
The same model, other operations
The design is repeatable in any operation that needs to train many people on something complex — inside and outside the company.
Scale factors
- Modular, reusable content.
- Online track before live contact.
- Hands-on assessment tied to real usage.
- Adoption and completion tracking.
Where to start
- Map recurring questions before designing the track.
- Remove from in-person the basic content that takes the most time.
- Measure completion, autonomy, tickets and feedback.
Next step
Let's design your track.
Tell us how your operation trains today — customers, partners or frontline teams. We'll show how the same Olos model applies to your context, and what you can start in a few weeks.