Part 1 — Terms of Use
Website Terms of Use
These Terms of Use are directed at anyone interested in learning about or acquiring products and services offered by Beedoo. Reading this document before signing up on the site or app is very important.
Any legally capable person over 18 (eighteen) years old, hereinafter referred to as "User", who is interested in using Beedoo's services, declares acceptance of these Terms and all policies and principles governing them.
Beedoo Platform Terms of Use
The purpose of the tool is communication, training and engagement of employees of the companies that subscribe to the solution, through a customizable online environment with full autonomy for the client to use. After subscribing to the service, the Contracting Party becomes solely responsible for curating and controlling the platform.
1. Introduction
The Tool will be made available to the Contracting Party's employees (Users) according to the access and usage profile set by the Contracting Party. Beedoo reserves the right to modify the presentation, configuration and layout of the platform at any time to better serve users' needs. The same applies to these Terms and Conditions of Use.
2. Using the Tool
The Contracting Party acknowledges that the User is responsible for any comment or content posted on the platform. The Contracting Party and the User release Beedoo from liability regarding the accuracy of the data provided, as well as any violation of third-party rights occurring through the Tool.
3. User conduct rules
The User agrees not to use the Tool to publish, create, store or disseminate:
- Abusive, defamatory, discriminatory, obscene, offensive, threatening or harmful content, or content containing hate speech, child pornography, explicit or violent pornography, or content harmful to minors.
- Advertising banners or any type of e-commerce considered illegal.
- Material protected by copyright that is not owned by you or that violates third-party rights.
- Defamatory or slanderous information, contrary to people's honor, privacy, intimacy or image.
- Material that incites violence, crime or product piracy.
4. Platform usage rules
The User agrees that, when using the Tool, they will not: violate these Terms; provide false or misleading information; post abusive content; act against good faith and the customs of virtual communities; commit fraud; violate intellectual property, contractual, privacy or publicity rights; spread destructive code; engage in political advertising in comments; transmit others' content without authorization; access the Tool without authorization through means such as hacking or password mining; carry out or encourage illegal activities; fail to comply with applicable laws and regulations; or help third parties perform any prohibited action.
Important: Beedoo has the right to temporarily or permanently suspend the Contracting Party's and its Users' access if it identifies actions that violate these Terms, the law or third-party rights. Beedoo is not civilly or criminally liable for content published on the platform, and the Contracting Party is responsible for any resulting expenses, losses and damages, as well as civil and criminal liability for misuse.
5. Applicable law
These Terms and Conditions of Use are governed and interpreted according to the laws of the Federative Republic of Brazil, and all disputes will be resolved in accordance with this legislation.
Part 2 — Website Privacy Policy
This policy applies exclusively to the beedoo.com.br website (institutional pages, forms, downloadable materials and the virtual assistant) and describes how we handle visitors' personal data, in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).
1. Scope of this policy
This policy covers only browsing and interactions on the beedoo.com.br website. Data processing inside the Beedoo platform (the environment used by clients and their employees) is not covered here: in that case the contracting company is the data controller and Beedoo acts as processor, under the agreement and the respective data processing terms signed between the parties.
2. Data we collect on the website
(a) Data you voluntarily provide in contact forms, demo bookings, material downloads and the virtual assistant: name, corporate email, phone, company, job title, team size and the message you send. (b) Technical and browsing data collected automatically: IP address (anonymized in measurement tools), device and browser type, language, pages visited, traffic source and cookie identifiers.
3. How we use this data
We use website data to answer requests and schedule demos, deliver requested materials, keep commercial contact when you authorize it, measure audience and improve content, protect the site from abuse (rate limiting and fraud prevention) and comply with legal obligations. We do not sell personal data and do not use website data for automated decisions with legal effects.
4. Legal bases
We process data based on consent (analytics and marketing cookies, marketing communications), pre-contractual steps taken at your request (commercial contact and demos), legitimate interest (site security and experience improvement, always assessed and open to objection) and compliance with legal or regulatory obligations.
5. Sharing and third-party tools
To run the website we rely on providers that may process data on our behalf, always under contract and with data protection clauses: hosting and CDN, Pipedrive (CRM and booking forms), Google Analytics 4 (audience measurement with anonymized IP), Hotjar (anonymized browsing behavior) and email providers. We may also share data when required by a competent authority or to exercise our rights.
6. Cookies
We use three cookie categories. (a) Essential: selected language, assistant session and the record of your cookie preference — required for the site to work, kept for up to 12 months. (b) Analytics: Google Analytics 4 with anonymized IP, to measure audience and improve content. (c) Marketing: the demo booking form (Pipedrive) and campaign measurement. Analytics and marketing cookies are only enabled after you consent through the banner shown on your first visit. You can review or withdraw that consent at any time via the “Cookies” link in the site footer, with no impact on browsing.
7. Security and retention
We adopt technical and administrative controls proportional to risk: encrypted traffic (HTTPS), restricted access to contact information, monitoring and an incident response plan. We keep contact data for the duration of the commercial relationship and for up to 24 months after the last contact, unless a longer legal term applies; browsing data follows each cookie's lifetime. After those periods, data is anonymized or deleted.
8. Changes to this policy
This policy may be updated at any time. The current version is always the one published on this page, and material changes will be signaled on the site itself.
9. Your rights (LGPD)
Regarding data processed through this website, you may request confirmation, access, correction, portability, anonymization, blocking or deletion, as well as withdraw consent, by contacting our Data Protection Officer (DPO) at dpo@beedoo.com.br.
10. Contact
Questions about privacy and personal data on the website: dpo@beedoo.com.br.
Part 3 — Cookies and consent management
Analytics and marketing cookies are only enabled after you consent through the banner shown on your first visit, on any page of the site. Until you decide, only essential cookies run. Your choice is stored with a timestamp and can be changed or withdrawn at any time, with no impact on browsing.
| Cookie / technology | Purpose | Category | Duration |
|---|---|---|---|
| beedoo.cookie-consent | Stores your cookie choice (categories, version and date). | Essential | 12 months |
| beedoo.locale | Keeps the selected language (PT/EN/ES). | Essential | 12 months |
| Assistant session | Keeps the Beedoo assistant conversation history in the open tab. | Essential | Session |
| _ga, _ga_* | Google Analytics 4 with anonymized IP: audience measurement and content improvement. | Analytics | Up to 24 months |
| _hj* | Hotjar: aggregated browsing and usability analysis. | Analytics | Up to 12 months |
| Pipedrive (form) | Loads the demo booking form and links the contact to its source. | Marketing | Up to 12 months |
When you decline analytics cookies, we delete measurement cookies already stored in your browser. You can also block or erase cookies in your browser settings.
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Last updated: July 2026